Privacy Policy

Last updated: February 28, 2026

1. Overview

This policy describes what data Big Man Labs (“we”, “us”) collects and how we use it when you visit bigman-labs.com or use our audio plugins.

2. Data We Collect

When you purchase a Plugin: Your name, email address, and payment information are processed by our payment provider, Paddle. We do not store your credit card details directly.

When you activate a Plugin: We collect a machine identifier (a hashed hardware ID) to bind your license to your computer. This ID cannot be used to identify you personally.

When you use our website: We may collect standard analytics data such as page views and browser type. We do not use tracking cookies for advertising.

When you contact us: We retain your email address and message content to provide support.

3. How We Use Your Data

We use collected data solely to:

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Third-Party Services

We use Paddle for payment processing. Paddle acts as the Merchant of Record and has its own privacy policy at paddle.com/legal/privacy.

5. Data Stored on Your Computer

Our Plugins store license activation files, trial period data, and preferences locally on your machine. All stored data is encrypted and machine-bound. It can be removed by uninstalling the Plugin.

6. Data Retention

We retain purchase and license records for as long as your license is active. Support correspondence is retained for up to two years. You may request deletion by contacting us.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by emailing bigman@bigman-labs.com.

8. Security

We take reasonable measures to protect your data, including encrypted storage of license information and secure communication with our servers.

9. Children

Our products are not directed at children under 13. We do not knowingly collect data from children.

10. Changes

We may update this policy at any time. Changes will be posted on this page with an updated date.

11. Contact

For privacy questions, contact us at bigman@bigman-labs.com.